Privacy Policy for Rose-Pacific
1. Introduction
At Rose-Pacific (“we,” “us,” or “our”), accessible via rose-pacific.com, we are firmly committed to protecting the privacy and personal data of our website visitors, customers, and users. We understand the importance of privacy and data security and are dedicated to handling your information responsibly and transparently, in accordance with applicable data protection laws including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Scope of This Policy and Data Controller Role
This Privacy Policy governs the collection, use, and disclosure of personal data collected through rose-pacific.com and any associated services offered via this site. For the purposes of the GDPR, Rose-Pacific is the data controller of the personal information submitted through or collected by this website. If you are a resident of California, we also function as a “business” under the CCPA and are committed to exercising appropriate privacy obligations under this legislation.
3. Categories of Personal Data We Process
We collect and process the following categories of personal data:
– Usage Data: Information automatically collected through your interaction with our site, including browser type, IP address, pages visited, time spent on pages, referring URLs, and session data.
– Account Data: Contact and identification information you provide when registering, subscribing, or otherwise interacting with our platform, such as name, email address, postal address, and phone number.
– Profile Data: Data relating to your personal or business profile, preferences, account settings, order history, product selections, and behavioral interactions with our services.
– Communication Data: Records of your interactions and communications with us, including customer support requests, inquiries, and correspondence.
– Technical Data: Information about the devices you use to access rose-pacific.com, including operating system, hardware model, unique device identifiers, system configurations, and browser information.
– Transaction Data: Data generated as part of purchases or services you transact with us, such as billing information, payment card details (processed securely by third-party processors), shipping addresses, and order verification.
– Preference Data: Choices you express regarding marketing communications, browsing behavior, and service personalization.
4. Legal Bases for Processing Your Data
We process your personal data based on one or more of the following legal bases, as defined under the GDPR:
– Consent: When you have given explicit permission for us to process your data for specific purposes.
– Contractual Necessity: When processing is required for the performance of a contract with you or in order to take steps prior to entering into such a contract.
– Legitimate Interests: Where processing is necessary for our legitimate business interests, provided they are not overridden by your rights and interests.
– Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
5. Your Rights Under Data Protection Laws
As a data subject, you are entitled to the following rights under GDPR and, where applicable, CCPA:
– Right of Access: You have the right to request access to the personal data we hold about you.
– Right to Rectification: You may request that we correct inaccuracies or complete incomplete data.
– Right to Erasure: You may, under certain conditions, request the deletion of your personal data from our systems.
– Right to Restriction: You may request that we limit the processing of your data under specific circumstances.
– Right to Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
– Right to Object: You may object to processing where we rely on legitimate interests as the lawful basis.
– Rights under the CCPA: California residents may request to know what personal information we have collected, request its deletion, opt-out of the sale of their personal information, and receive non-discriminatory treatment in the exercise of these rights.
To exercise your rights, please contact us at [email protected].
6. Security Measures
We implement a variety of technical and organizational measures to secure your personal data, including but not limited to:
– Encryption of sensitive data both in transit and at rest
– Access control protocols and authentication mechanisms
– Regular security assessments and software patching
– Secure data backups and disaster recovery procedures
– Staff training in data protection principles and policies
Although no system is completely secure, we strive to maintain a privacy-first environment and are committed to continuously improving our security posture.
7. International Data Transfers
Where personal data is transferred outside of the European Economic Area (EEA) or other regions with comprehensive data protection laws, such transfers are made in accordance with approved international transfer mechanisms, such as Standard Contractual Clauses adopted by the European Commission. We take appropriate safeguards to ensure that your data remains protected regardless of where it is processed.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, which includes:
– Usage Data: Up to 12 months for analytics and security
– Account and Profile Data: For the duration of the customer relationship and up to 6 years thereafter for compliance purposes
– Communication Data: 3 years following last communication
– Technical Data: 12 months
– Transaction Data: Retained for up to 7 years as required for commercial, financial, and legal recordkeeping
– Preference Data: As long as consent remains valid or until withdrawn
9. Cookie Policy
We use cookies and similar tracking technologies on rose-pacific.com to enhance your browsing experience and assess site performance. Cookies fall into the following categories:
– Essential Cookies: Required for website functionality, such as authentication and service availability
– Functional Cookies: Help personalize user settings and maintain user preferences
– Analytics Cookies: Allow us to understand how users interact with the site and improve usability
– Performance Cookies: Monitor site performance, load times, and technical metrics
For more details, please consult our full Cookie Policy accessible from the footer of our homepage.
10. Cookie Management and Compliance
In compliance with GDPR and CCPA, we provide users with transparent cookie notices and obtain prior consent where required. Visitors from the EU and other regulated jurisdictions will see cookie banners offering opt-in/opt-out functionality. If you wish to manage your cookie preferences, most browsers allow you to control cookies through their settings. Additionally, you may update your preferences using controls provided directly on our website.
11. Children’s Privacy
We do not knowingly collect or solicit personal data from children under the age of 13. If you are under 13, please do not provide any personal information on rose-pacific.com. If we learn that we have inadvertently collected information from a child without appropriate consent, we will delete such data promptly. Parents or guardians who suspect that a child has provided personal data may contact us at [email protected] for prompt assistance.
12. Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or applicable regulations. When changes are made, they will be posted on this page and, when appropriate, communicated to you via electronic notice. We encourage users to review the policy regularly to stay informed of how we protect your data.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Website: https://rose-pacific.com
We are committed to respecting your privacy rights and complying with all applicable privacy laws. If you have a concern about how your personal data is being handled, we invite you to contact us directly for resolution.
Your trust is important to us. Thank you for choosing rose-pacific.com.